Shipping rates and eligibility
Available destinations, carrier services, shipping charges, and any free-shipping qualification are shown during checkout when direct commerce is available. The server determines shipping eligibility and price; browser-supplied shipping values are not accepted.
Addresses and tracking
Customers are responsible for reviewing the shipping address supplied with an order. Contact Simply Nonno's Sauces promptly if an address issue is discovered.
Tracking information is provided after a shipment and carrier label are created. Carrier estimates are not guaranteed delivery dates.
Delayed, lost, or missing packages
Contact hello@simplynonnos.com with the order number and available tracking information if a package appears delayed, lost, or missing after being marked delivered. Simply Nonno's Sauces will review the available order and carrier information before determining an appropriate next step.
Damaged or incorrect orders
Contact us within 14 days of delivery with your order number and, when applicable, photos of the issue. After review, we’ll provide an appropriate replacement or refund.
For food safety, do not mail food products back unless Simply Nonno’s specifically authorizes it.