Food-product returns
For food safety, do not mail food products back unless Simply Nonno’s specifically authorizes it.
Damaged or incorrect orders
Contact us within 14 days of delivery with your order number and, when applicable, photos of the issue. After review, we’ll provide an appropriate replacement or refund.
Other delivery concerns
For a delayed, lost, or delivered-but-missing package, contact hello@simplynonnos.com with the order number and available tracking information. Simply Nonno's Sauces will review the order and carrier information before determining an appropriate next step.
How to request help
Use hello@simplynonnos.com or the verified pathway on the Contact page. Include the order number and a clear description of the issue so the request can be reviewed.